V86 Emissions Recall

[Paladin06]

As of this morning V86 is no more.

 

[Diboblo]

As of this morning V86 is no more.

View attachment 19123

Wow...

Bob

 

[Paladin06]

Wow...

Bob

My tech said bad software.

 

[Diboblo]

My tech said bad software.

Did they revert your pcm?

Bob

 

[Paladin06]

Did they revert your pcm?

Bob

They never touched my car.

 

[fumanchu182]

They arent able to revert. I need to get a hold of corporate. Dealership cant do anything till then. Sorta depressed over this.

 

[Diboblo]

They arent able to revert. I need to get a hold of corporate. Dealership cant do anything till then. Sorta depressed over this.

Bollocks.

Keep us posted.

Bob

 

[Speedy!]

Ugh. They have got to get their QA on these software updates up to par. Uconnect updates with bugs, and now this. Maybe I can still get new cats and O2s (fingers crossed).

 

[Diboblo]

They arent able to revert. I need to get a hold of corporate. Dealership cant do anything till then. Sorta depressed over this.

View attachment 19125

@DodgeCares

How about it?

Bob

 

[Paladin06]

Ugh. They have got to get their QA on these software updates up to par. Uconnect updates with bugs, and now this. Maybe I can still get new cats and O2s (fingers crossed).

I asked that very question this morning and was told the recall is closed. No parts or software are to be distributed.

 

[fumanchu182]

I am knee deep in technology, software develop and CNO practices (my other computer is your computer type work...). The fact that the PCM software was not QA'ed before push is equivalent to the following. Amazon has a Prime Cart update but they didn't test in Beta, the developer avoided the testing cycle and just put it on Production. Now Jeff Bezos is getting a sev 1 cause shopping numbers have dipped -20% and everyone has to get on a conference call.

 

[fumanchu182]

This will be the last FCA car I purchase, once the recall is completed/fixed I'm selling this and buying something else. Sour fucking taste in my mouth. Here's a transcript of me trying to get this sorted out. Thoroughly frustrating.

Sarah (6/22/2020, 1:21:32 PM): Hi, my name is Sarah with Dodge Customer Care, How may I help you?
Me (6/22/2020, 1:21:57 PM): Hello Sarah, my name is Anthony and I'm having issues with a recall that was performed on my 2015 Dodge Challenger SRT Hellcat.
Me (6/22/2020, 1:22:27 PM): The recall was V86 and was performed on my vehicle.
Sarah (6/22/2020, 1:22:42 PM): Hello Anthony how are you today?
Me (6/22/2020, 1:22:57 PM): Since thenthe Hellcat has had engine issues.
Sarah (6/22/2020, 1:23:19 PM): I am sorry to hear you are having that issue. Have you been back to the Dealer since the recall completion?
Me (6/22/2020, 1:23:41 PM): Yes and today they got a notification that the recall has been suspended due to problems with the recall, there is nothing they can do.
Sarah (6/22/2020, 1:24:03 PM): I can absolutely understand your concern with that recall. Let me get you over to a member of our Premium Care Team to assist you further. Please hold for the transfer.
Me (6/22/2020, 1:24:11 PM): Thank you.
Brenda (6/22/2020, 1:24:22 PM): Hi, my name is Brenda with Dodge Customer Care, How may I help you?
Brenda (6/22/2020, 1:24:31 PM): Hello
Me (6/22/2020, 1:24:40 PM): Brenda, name is Anthony, was just chatting with Sarah about my issue with the recall that was performed on my vehicle.
Me (6/22/2020, 1:25:16 PM): I had V86 performed on my vehicle and since then I was having problems. Today the dealership got a notification that the V86 remedy is suspended until futher notice but my Hellcat is having problems and there is nothing they can do.
Brenda (6/22/2020, 1:26:15 PM): I can certainly understand this would be very frustrating for you

I would be happy to look into this further for you In order to do so may you may you please provide me your vin number first and last name address, phone, email as well as mileage
Me (6/22/2020, 1:26:43 PM): The work was done at Adams Chrysler Dodge Jeep Ram. Vin is 2C3CDZC9XFH711813, mileage at the time of the repair was 48797. It was performed on 06-16-2020.
Brenda (6/22/2020, 1:28:00 PM): thank you
Brenda (6/22/2020, 1:28:18 PM): May you please provide me your first and last name, full mailing address, phone and email
Me (6/22/2020, 1:28:58 PM): My name is Anthony XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Brenda (6/22/2020, 1:29:12 PM): Thank you very much
Brenda (6/22/2020, 1:29:16 PM): May you hold please?
Me (6/22/2020, 1:29:23 PM): Sounds good, thank you.
Brenda (6/22/2020, 1:32:16 PM): I will be just a bit longer
Brenda (6/22/2020, 1:32:17 PM): thank you
Me (6/22/2020, 1:32:30 PM): No a problem, the car is already broken and in the garage so it's not like I can drive it
Brenda (6/22/2020, 1:33:19 PM): When placing the vin number in our data base I am not showing you as the owner Anthony. Have you recently purchased the vehicle.
Me (6/22/2020, 1:33:34 PM): I purchased it April 23rd. I can email you the title if necessary.
Brenda (6/22/2020, 1:34:15 PM): We will need you to submit your purchase agreement.
Me (6/22/2020, 1:34:36 PM): How do I do that?
Brenda (6/22/2020, 1:39:00 PM): The information on the V86 recall is showing that this is an emissions recall that was never completed and the recall parts are not available. I will send a case to our recall parts not available team for them to contact you when the parts are available
Me (6/22/2020, 1:39:11 PM): You are not listening.
Me (6/22/2020, 1:39:21 PM): I had the recall performed. It has damaged my vehicle.
Me (6/22/2020, 1:39:32 PM): It was perfomed on 06-16-2020
Brenda (6/22/2020, 1:39:36 PM): There are not parts for the V86
Me (6/22/2020, 1:39:51 PM): 06-16-2020

Emission Controls
Exhaust System

Adams Chrysler Dodge Jeep Ram

48797
Me (6/22/2020, 1:39:55 PM): It says it right there.
Me (6/22/2020, 1:40:04 PM): On my service record on mopar.com
Brenda (6/22/2020, 1:40:05 PM): What is the name , city , state of the dealership
Me (6/22/2020, 1:40:18 PM): Adams Chrysler Dodge Jeep Ram, Annapolis, MD
Brenda (6/22/2020, 1:40:27 PM): Please hold
Me (6/22/2020, 1:43:35 PM): I literally have photos of the recall being done, please don't tell me I didn't have the recall done, that is insulting.
Me (6/22/2020, 1:44:26 PM): And now because of this recall, my damn Hellcat is making bad sounds and there is nothing that can be done. You can't take the parts out and put my old ones back in and you cannot rollback the PCM flash.
Brenda (6/22/2020, 1:45:07 PM): I have tried to reach out to the dealership and I am not able to connect with them

Have you had your vehicle back into the dealership to further diagnosis
Me (6/22/2020, 1:45:38 PM): Yes and there is nothing they can do since the message just came out today. I was there at 1200 today and they gave me the keys back and asked for me to wait till corporate has a fix.
Me (6/22/2020, 1:46:26 PM): So a recalls was performed, the parts sent back to Chrysler and now I'm left with a Hellcat I cannot drive.
Brenda (6/22/2020, 1:46:38 PM): May you please
Brenda (6/22/2020, 1:46:40 PM): hold
Brenda (6/22/2020, 1:47:34 PM): I am speaking with service
Me (6/22/2020, 1:47:39 PM): Thank you.
Brenda (6/22/2020, 1:49:43 PM): Anthony
Me (6/22/2020, 1:49:57 PM): ?
Brenda (6/22/2020, 1:49:58 PM): I am not able to reach service. I will need to try to speak to the dealership and contact you back
Brenda (6/22/2020, 1:50:12 PM): What is your best contact email?
Me (6/22/2020, 1:50:19 PM): ant92083@gmail.com
Brenda (6/22/2020, 1:50:26 PM): thank you
Brenda (6/22/2020, 1:50:34 PM): Once I have reached the dealership will contact you back
Me (6/22/2020, 1:51:01 PM): This is disappointing. I'm not able to drive my car and I didn't really get anywhere with this chat.
Brenda (6/22/2020, 1:51:28 PM): I did my best to reach the dealership I will certainly try to reach out to them again
Me (6/22/2020, 1:51:30 PM): Thank you for your help.
Brenda (6/22/2020, 1:51:35 PM): Most welcome
Brenda (6/22/2020, 1:51:38 PM): Have a good day
Me (6/22/2020, 1:51:42 PM): You too...

 

[fumanchu182]

Brenda got back to me via email, confirmed tha the recall has been done but they don't have anything else to do with it at this point and don't have a fix. They referred me back to the dealership. Brenda was helpful and this is not her fault at all either. The dealership can't do anything, old parts have been sent back to Chrysler and they can't roll back the PCM. I'm hopping off the forums for a day or two unless I get good news. This is the most frustrating thing ever. Kinda wish I didn't buy this car and wish I had my Scat Pack back, that thing was a beast.

 

[Paladin06]

This will be the last FCA car I purchase, once the recall is completed/fixed I'm selling this and buying something else. Sour fucking taste in my mouth. Here's a transcript of me trying to get this sorted out. Thoroughly frustrating.

Sarah (6/22/2020, 1:21:32 PM): Hi, my name is Sarah with Dodge Customer Care, How may I help you?
Me (6/22/2020, 1:21:57 PM): Hello Sarah, my name is Anthony and I'm having issues with a recall that was performed on my 2015 Dodge Challenger SRT Hellcat.
Me (6/22/2020, 1:22:27 PM): The recall was V86 and was performed on my vehicle.
Sarah (6/22/2020, 1:22:42 PM): Hello Anthony how are you today?
Me (6/22/2020, 1:22:57 PM): Since thenthe Hellcat has had engine issues.
Sarah (6/22/2020, 1:23:19 PM): I am sorry to hear you are having that issue. Have you been back to the Dealer since the recall completion?
Me (6/22/2020, 1:23:41 PM): Yes and today they got a notification that the recall has been suspended due to problems with the recall, there is nothing they can do.
Sarah (6/22/2020, 1:24:03 PM): I can absolutely understand your concern with that recall. Let me get you over to a member of our Premium Care Team to assist you further. Please hold for the transfer.
Me (6/22/2020, 1:24:11 PM): Thank you.
Brenda (6/22/2020, 1:24:22 PM): Hi, my name is Brenda with Dodge Customer Care, How may I help you?
Brenda (6/22/2020, 1:24:31 PM): Hello
Me (6/22/2020, 1:24:40 PM): Brenda, name is Anthony, was just chatting with Sarah about my issue with the recall that was performed on my vehicle.
Me (6/22/2020, 1:25:16 PM): I had V86 performed on my vehicle and since then I was having problems. Today the dealership got a notification that the V86 remedy is suspended until futher notice but my Hellcat is having problems and there is nothing they can do.
Brenda (6/22/2020, 1:26:15 PM): I can certainly understand this would be very frustrating for you

I would be happy to look into this further for you In order to do so may you may you please provide me your vin number first and last name address, phone, email as well as mileage
Me (6/22/2020, 1:26:43 PM): The work was done at Adams Chrysler Dodge Jeep Ram. Vin is 2C3CDZC9XFH711813, mileage at the time of the repair was 48797. It was performed on 06-16-2020.
Brenda (6/22/2020, 1:28:00 PM): thank you
Brenda (6/22/2020, 1:28:18 PM): May you please provide me your first and last name, full mailing address, phone and email
Me (6/22/2020, 1:28:58 PM): My name is Anthony XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Brenda (6/22/2020, 1:29:12 PM): Thank you very much
Brenda (6/22/2020, 1:29:16 PM): May you hold please?
Me (6/22/2020, 1:29:23 PM): Sounds good, thank you.
Brenda (6/22/2020, 1:32:16 PM): I will be just a bit longer
Brenda (6/22/2020, 1:32:17 PM): thank you
Me (6/22/2020, 1:32:30 PM): No a problem, the car is already broken and in the garage so it's not like I can drive it
Brenda (6/22/2020, 1:33:19 PM): When placing the vin number in our data base I am not showing you as the owner Anthony. Have you recently purchased the vehicle.
Me (6/22/2020, 1:33:34 PM): I purchased it April 23rd. I can email you the title if necessary.
Brenda (6/22/2020, 1:34:15 PM): We will need you to submit your purchase agreement.
Me (6/22/2020, 1:34:36 PM): How do I do that?
Brenda (6/22/2020, 1:39:00 PM): The information on the V86 recall is showing that this is an emissions recall that was never completed and the recall parts are not available. I will send a case to our recall parts not available team for them to contact you when the parts are available
Me (6/22/2020, 1:39:11 PM): You are not listening.
Me (6/22/2020, 1:39:21 PM): I had the recall performed. It has damaged my vehicle.
Me (6/22/2020, 1:39:32 PM): It was perfomed on 06-16-2020
Brenda (6/22/2020, 1:39:36 PM): There are not parts for the V86
Me (6/22/2020, 1:39:51 PM): 06-16-2020

Emission Controls
Exhaust System

Adams Chrysler Dodge Jeep Ram

48797
Me (6/22/2020, 1:39:55 PM): It says it right there.
Me (6/22/2020, 1:40:04 PM): On my service record on mopar.com
Brenda (6/22/2020, 1:40:05 PM): What is the name , city , state of the dealership
Me (6/22/2020, 1:40:18 PM): Adams Chrysler Dodge Jeep Ram, Annapolis, MD
Brenda (6/22/2020, 1:40:27 PM): Please hold
Me (6/22/2020, 1:43:35 PM): I literally have photos of the recall being done, please don't tell me I didn't have the recall done, that is insulting.
Me (6/22/2020, 1:44:26 PM): And now because of this recall, my damn Hellcat is making bad sounds and there is nothing that can be done. You can't take the parts out and put my old ones back in and you cannot rollback the PCM flash.
Brenda (6/22/2020, 1:45:07 PM): I have tried to reach out to the dealership and I am not able to connect with them

Have you had your vehicle back into the dealership to further diagnosis
Me (6/22/2020, 1:45:38 PM): Yes and there is nothing they can do since the message just came out today. I was there at 1200 today and they gave me the keys back and asked for me to wait till corporate has a fix.
Me (6/22/2020, 1:46:26 PM): So a recalls was performed, the parts sent back to Chrysler and now I'm left with a Hellcat I cannot drive.
Brenda (6/22/2020, 1:46:38 PM): May you please
Brenda (6/22/2020, 1:46:40 PM): hold
Brenda (6/22/2020, 1:47:34 PM): I am speaking with service
Me (6/22/2020, 1:47:39 PM): Thank you.
Brenda (6/22/2020, 1:49:43 PM): Anthony
Me (6/22/2020, 1:49:57 PM): ?
Brenda (6/22/2020, 1:49:58 PM): I am not able to reach service. I will need to try to speak to the dealership and contact you back
Brenda (6/22/2020, 1:50:12 PM): What is your best contact email?
Me (6/22/2020, 1:50:19 PM): ant92083@gmail.com
Brenda (6/22/2020, 1:50:26 PM): thank you
Brenda (6/22/2020, 1:50:34 PM): Once I have reached the dealership will contact you back
Me (6/22/2020, 1:51:01 PM): This is disappointing. I'm not able to drive my car and I didn't really get anywhere with this chat.
Brenda (6/22/2020, 1:51:28 PM): I did my best to reach the dealership I will certainly try to reach out to them again
Me (6/22/2020, 1:51:30 PM): Thank you for your help.
Brenda (6/22/2020, 1:51:35 PM): Most welcome
Brenda (6/22/2020, 1:51:38 PM): Have a good day
Me (6/22/2020, 1:51:42 PM): You too...

Not sure why you waste your time with a bunch of pencil pushers reading from script.

 

[moparjim]

Brenda got back to me via email, confirmed tha the recall has been done but they don't have anything else to do with it at this point and don't have a fix. They referred me back to the dealership. Brenda was helpful and this is not her fault at all either. The dealership can't do anything, old parts have been sent back to Chrysler and they can't roll back the PCM. I'm hopping off the forums for a day or two unless I get good news. This is the most frustrating thing ever. Kinda wish I didn't buy this car and wish I had my Scat Pack back, that thing was a beast.

Man I am sorry you are going through this nonsense. I'm kind of glad I haven't been able to get a hold of my service advisor to make an appointment.

 

[Confuzed1]

This is just sad....if you look back on post #9, this is exactly why I said I always wait on any of these recalls.....no matter what they are for. I really didn't think FCA would screw another recall up, but it appears that they have. -And this is much worse than door handles...

 

[Trucker Bob]

I'll see if I can get with my contacts tomorrow for any added info. For now I'd skip the flash and just get the parts. Its ENTIRELY possible one has nothing to do with the other.

I was told they had to do the flash so Feds knew that the recall was being done. Say your car was tuned if anyone gets the hard parts replaced.

 

[Trucker Bob]

This is just sad....if you look back on post #9, this is exactly why I said I always wait on any of these recalls.....no matter what they are for. I really didn't think FCA would screw another recall up, but it appears that they have. -And this is much worse than door handles...

Look at post #33 That,s when I took the Bat to the hornets nest.To anyone that after this didn't let FCA phuck up their cars ......You 're Welcome. If Dodge really cared they would toss me the keys to a press car. So I can take my Wife on a once in a lifetime road trip on Route 66 to meet my Grand Daughter. Without worrying about a break down. But I'm sure that won't happen. I don't have a Youtube channel and I'm not some A$$ hole with a TV show from Texas.

 

[HWDan]

Technically, if their flashing software isn't designed to flash firmware with an older revision than the current, what the engineers should be doing ASAP is issuing a incremental revision that basically flashes the old code back. At least until they figure out what they messed up. Who knows how long a new update would take them to recertify.

 

[fumanchu182]

I was told they had to do the flash so Feds knew that the recall was being done. Say your car was tuned if anyone gets the hard parts replaced.

The recall has been suspended. No one going forward will have it done.