Hello from DodgeCares

[Magnified]

It changed to stars and stripes. Just looked again. Interesting. But it was germany at the time I posted that.

 

[Hunter]

Welcome @DodgeCares my 19 redeye came with 1 black 1 red Hummmmmm

2 Red and 1 Black with my 19 Hellcat.

 

[Hunter]

It changed to stars and stripes. Just looked again. Interesting. But it was germany at the time I posted that.

Was discussed previously.
As I have CRS, I may incorrectly state this:
It all depends on where your user pings the server from.

 

[Lone Star Redeye]

Welcome - excellent opportunity to gain customer perspective, wants and issues without doing a Market Research Group.

 

[CU89]

Dodge Cares was very helpful in getting the rear brakes replaced on my new Scat Pack. Greatly appreciated!

 

[Tannehill]

@DodgeCares , first question. I'm seeing a lot of pics provided by dealers on their webiste sale pages of the keys to their new Hellcat for sale, many have ONE red key and ONE black key. Did Dodge stop providing TWO red keys?? There was also a thread about this either here or at the other site where someone did not get a second red key and everyone told him to confront the dealer for a second red key at their expense.

Since it has been brought up on both sites, great to get an official answer on this.....

 

[72 440 Barracuda]

$250 a whack.

I paid a lot more than that for a 2014 Charger (SRT8) key fob...

 

[Detroit Muscle]

Happy to know you guys care!

 

[Hellcatcfp]

When I bought my extended warranty, finance guy told me it covers 1 key. Ever so subtle told me to say I lost one and take advantage of it. Not sure about that nor do I want to be dishonest...but that is what he said.

 

[Paladin06]

Great but you have no mechanical or technical knowledge so.......

 

[Hellcatcfp]

Great but you have no mechanical or technical knowledge so.......

He said it covers key and dealership programming it? Assuming you were referring to my post?

 

[Paladin06]

He said it covers key and dealership programming it? Assuming you were referring to my post?

Nope not your post my friend.

 

[Hellcatcfp]

Nope not your post my friend.

My apologies Sir. Take care.

 

[376 Hemi]

Hi Everyone,

We would like to introduce ourselves and explain to you all what we do and how we operate within FCA. As Dodge Social Care Specialists, we are a part of the Customer Care Team and we work in tandem with our dealerships and internal teams to assist you with your concerns. Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. The best way to reach us is by sending us a private message or tagging us in a post. This thread was created solely to introduce ourselves and we ask that you post on threads that pertain to your specific concern.

We offer support regarding vehicle concerns, so if you have inquiries regarding marketing materials, options, or accessories, we will most likely refer you to your servicing Dodge dealer.

Lamar, Darlene, Stephanie, and Robert
Dodge Cares

Hello @DodgeCares ,
I hope you can help me out. I ordered a 2019 redeye widebody on 9/30/19. A friend ordered one 2 days later on 10/2/19 from the
same dealership. His car arrived on 12/18/19. The dealer wants me to bring my 2017 Hellcat in tomorrow or no later than Tuesday 12/31/19 to do the deal, as they claim the power dollars discount will not be applied after 01/02/20. This is a unreasonable position on car I ordered on the end of the 3rd quarter , based on the power dollars incentive. I feel that the dealer wants to get the transaction on their 2019 year end books. I don't blame them that's business. I however am uncomfortable with this. I have never bought a car sight unseen in my life. I would also have a great deal of money tied up in a
a car that know one can tell me when it will arrive at the dealership. The vin is 2C3CDZL94KH738967. I do have concerns that the delay could be caused by a post production accident/issue and may not be to my liking when it arrives. Your thoughts and help are much appreciated. Thank you.

 

[Hunter]

Hello ,
I hope you can help me out. I ordered a 2019 redeye widebody on 9/30/19. A friend ordered one 2 days later on 10/2/19 from the
same dealership. His car arrived on 12/18/19. The dealer wants me to bring my 2017 Hellcat in tomorrow or no later than Tuesday 12/31/19 to do the deal, as they claim the power dollars discount will not be applied after 01/02/20. This is a unreasonable position on car I ordered on the end of the 3rd quarter , based on the power dollars incentive. I feel that the dealer wants to get the transaction on their 2019 year end books. I don't blame them that's business. I however am uncomfortable with this. I have never bought a car sight unseen in my life. I would also have a great deal of money tied up in a
a car that know one can tell me when it will arrive at the dealership. The vin is 2C3CDZL94KH738967. I do have concerns that the delay could be caused by a post production accident/issue and may not be to my liking when it arrives. Your thoughts and help are much appreciated. Thank you.

I think you need to PM them the information (I may be wrong though).

 

[tkracing1]

I fixed it for you...

 

[376 Hemi]

I think you need to PM them the information (I may be wrong though).

Still learning ! Thanks for your help

 

[Hunter]

Still learning ! Thanks for your help

Also thank @tkracing1
He flagged them in your post.

 

[BULL]

Hello @DodgeCares ,
I hope you can help me out. I ordered a 2019 redeye widebody on 9/30/19. A friend ordered one 2 days later on 10/2/19 from the
same dealership. His car arrived on 12/18/19. The dealer wants me to bring my 2017 Hellcat in tomorrow or no later than Tuesday 12/31/19 to do the deal, as they claim the power dollars discount will not be applied after 01/02/20. This is a unreasonable position on car I ordered on the end of the 3rd quarter , based on the power dollars incentive. I feel that the dealer wants to get the transaction on their 2019 year end books. I don't blame them that's business. I however am uncomfortable with this. I have never bought a car sight unseen in my life. I would also have a great deal of money tied up in a
a car that know one can tell me when it will arrive at the dealership. The vin is 2C3CDZL94KH738967. I do have concerns that the delay could be caused by a post production accident/issue and may not be to my liking when it arrives. Your thoughts and help are much appreciated. Thank you.

I did find that the Power Dollars does currently expire on the 2nd of January, but I'm pretty sure you also have to actually take delivery as well!

So be very careful that your dealership isn't playing you in such a way that you get trapped into a situation where you're locked into a deal where they closed before year end, but then can't give you the Power Dollars because of delivery beyond the 2nd.

They'll claim that they can't control FCA rebate policy, which is true to the best of my knowledge.

You'll come out on the short end of the stick and be locked into a deal with a missing trade in.

 

[stonewall]

To start with I think the rebate states you must take delivery from Dealer stock! not order and then take delivery. Lots of fine print in these games. I would say your screwed on the rebate. don't let them have your Cat to sell before the new car arrives.